Intelsat Vacancies 2022 in Sandton

Intelsat Vacancies 2022 notification out for Global Customer Operations Specialis Jobs. Apply for Intelsat Jobs in Sandton. Check Latest Intelsat Government Jobs in Gauteng. How to Apply for Intelsat Vacancies at Official Intelsat Careers Portal. Find out here Upcoming South African Jobs Careers24 News at www.intelsat.com.


Intelsat Vacancies 2022 Apply for Global Customer Operations Specialis Jobs in Sandton

Intelsat has released a Global Customer Operations Specialis job notification at www.intelsat.com Careers website. Intelsat has displayed vacant seats for the post of Global Customer Operations Specialis vacancies. Candidates satisfying the desired eligibility conditions as mentioned in the Intelsat official notification can submit their application in the prescribed format on before last date with the help of details given below-
NOTE:- Candidates are suggested to read the original Intelsat job notification before applying for desired post.

Name of Available Job Post ⇒ Global Customer Operations Specialis
Name of Vacancies ⇒ Intelsat Vacancies 2022
Job Location ⇒ Jobs in Sandton
Salary ⇒ R 212,438.00 Yearly
Last Date ⇒ 26 Feburary 2022

Intelsat Job Description

Global Customer Operations Specialist

Your role in helping us shape the future:

The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work requires specific knowledge of radio frequency (RF) technology and Intelsat’s satellite network in order to provide the needed level of service to our customers. Specialists will receive initial training in order to perform the role, but an understanding of RF technology and satellite communications experience is required.

This team member will manage and maintain incoming customer requests and work closely with internal teams to ensure customer needs and external service levels are met. The GCO Specialist’s role is focused on supporting the Intelsat customer base. This role also requires a candidate with written and verbal fluency in English and French.

Team members in this role must possess the ability to work in a fast-paced high demand environment. Our team members value being challenged are encouraged to express and implement their ideas and have the flexibility to enjoy work life balance.

Are you up to the challenge?

  • Support customer calls and requests in both English and French
  • Able to successfully learn and navigate Web based applications and tools for use in managing customer accounts. This will include Peak and Poles OU Accesses and services for customers within established service level norms; which includes verification of network connectivity and confirmation of network interference.
  • Stay up to date on new technology, tools and applications that are used to provide the assistance needed for customer requests
  • Must exhibit sense of urgency to resolve customer issues as early as possible or engage internal support teams to take over troubleshooting and event handling
  • Ensure compliance with Intelsat standards practices and processes
  • Incorporate and leverage industry best practices while maintaining alignment with Intelsat goals and capabilities
  • Must be able to maintain customer privacy in compliance with all applicable laws.
  • Able to successfully navigate and use Microsoft Office Suite products.
  • Manage positive relationships with customers to ensure customer retention
  • Excellent written and oral communication skills.
  • Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided to the customers when needed
  • Must be able to meet set expectations for call center metrics and customer turnaround times.
  • Triage and troubleshoot customer reported technical service issues or requests
  • Maintain accurate information and data in appropriate systems by tracking and capturing information and data
  • Ability to operate in a team environment cross functionally where employees constantly provide support to each other.
  • Flexible and adaptive to change.

(At least 10% of the time)

  • Support customers by performing Service Activations and De-Activations not related to satellite transitions
  • Ability to learn and apply new information quickly while interpreting and offering appropriate solutions to customers.

Can you drive these processes?

  • Meet or exceed expectations in gathering and implementing reporting or tool requirements
  • Must be available to work rotating shifts.
  • Support network operations center network engineering and sales teams by reduced reducing customer response time and minimizing impact to customers.

You should definitely have:

MUST BE FLUENT (SPEAK/READ/WRITE) IN FRENCH AND ENGLISH

  • High School Diploma or GED required
  • One to two years of satellite communications experience including an understanding of RF technology
  • One to two years proven customer service including relevant experience or equivalent education experience
  • High aptitude for Networking and troubleshooting
  • Demonstrated ability to organize and manage multiple priorities
  • Possess problem analysis and problem resolution skills
  • Must have strong written and verbal communication
  • Must be able to work in 24/7/365 environment – includes weekends and holidays
  • Must have experience working in a bilingual environment with written/verbal skills in French and English

It would be nice if you had:

  • Experience working with Network Operation Centers is a plus but not required
  • Positive and cheerful attitude with a lively and outgoing disposition

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new profitable markets. To help us reach this goal you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO medical tuition reimbursement and training
  • Fun diverse and inclusive culture

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job.

Job requires ability to sit for long periods of time

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job.

Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media telecom and government services to deliver information and entertainment to people at home in the office or on the move. On a day-to-day basis Intelsat supplies video data and voice connectivity in approximately 200 countries and territories for approximately 1 800 customers many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies multinational corporations Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings which include transponder services hybrid managed services combining satellite capacity and terrestrial facilities and channel services.

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