Bidvest Job Vacancies in Wierda Valley

Bidvest Job Vacancies 2022 notification out for Card Fraud Specialist Jobs. Apply for Bidvest Jobs in Wierda Valley. Check Latest Bidvest Government Jobs in Gauteng. How to Apply for Bidvest Vacancies at Official Bidvest Careers Portal. Find out here Upcoming South African Jobs Careers24 News at www.bidvest.co.za.


Bidvest Vacancies 2022 Apply for Card Fraud Specialist Jobs in Wierda Valley

Bidvest has released a Card Fraud Specialist job notification at www.bidvest.co.za Careers website. Bidvest has displayed vacant seats for the post of Card Fraud Specialist vacancies. Candidates satisfying the desired eligibility conditions as mentioned in the Bidvest official notification can submit their application in the prescribed format on before last date with the help of details given below-
NOTE:- Candidates are suggested to read the original Bidvest job notification before applying for desired post.

Name of Available Job Post ⇒ Card Fraud Specialist
Name of Vacancies ⇒ Bidvest Vacancies 2022
Job Location ⇒ Jobs in Wierda Valley
Salary ⇒ R 64,394.00 Yearly
Last Date ⇒ Untill Fill
Latest Bidvest Vacancies 2022 Profile Wise:-

Name of Vacancies Job Location Last Date
Bidvest Business Analyst Functional Lead Vacancies 2022 Wierda Valley Untill Fill
Bidvest Business Analyst Vacancies 2022 Wierda Valley Untill Fill
Bidvest Relationship Banker Vacancies 2022 Cape Town Untill Fill
Bidvest Financial Surveillance Supervisor Vacancies 2022 Sandton Untill Fill
Bidvest Internal Audit Manager Vacancies 2022 Wierda Valley Untill Fill

Bidvest Job Description

PRIMARY PURPOSE

Acquiring and merchant analysis experience is a must
Issuing experience essential
To accurately identify and manage risk and fraud exposure from both and
To minimize business losses
Card and merchant Fraud Monitoring and analysis – Continuous review of merchant transaction activity for possible fraudulent activity and responding appropriately to prevent fraud and risk
Ability to compile and implement security measures and fraud prevention strategies
Ability to pick up on irregularities on card and merchant transactions
To complete full scale card and merchant fraud investigations which will include the analysis of data and case management with given deadlines

KEY PERFORMANCE AREAS

OPERATIONAL EXCELLENCE

  • Conduct interviews to obtain information useful in resolving a fraud case
  • Report writing and case management on strict deadlines
  • Collect, analyze, and interpret relevant documents and financial records to obtain clues regarding a monetary controversy
  • Carry out analysis of obtained evidence and clues to determine possible suspects
  • Collaborate with a variety of professionals to develop strategies useful in resolving a fraud
  • Maintain an honest/ethical benchmark when conducting investigations to ensure a non-discriminatory analysis
  • Ensure accurate documentation and record of all interrogations and overall investigative operations
  • Interrogate suspects to obtain information or clues useful in cracking both issuing and acquiring fraud schemes/MO’s
  • Offer recommendations to organizations/stakeholders on ways to minimize risk of fraud
  • Conduct investigations to arrive at logical conclusions as to the identities of fraud perpetrators and the strategies they employed
  • Analyze financial documents and data to identify inconsistencies in records
  • Develop and implement effective strategies useful in addressing a fraud situation for both issuing and acquiring cases
  • Maintain an up-to-date knowledge of trends in financial maneuvers as well as current techniques employed in detecting fraudulent operations
  • Monitoring of fraud on card/merchant products (Both Acquiring and issuing)
  • Monitoring of merchant card fraud and transactions across the bank
  • Account and merchant profile monitoring
  • Compile monthly stats and board reports
  • Special projects as and when required
  • Monitor and report fraud trends as and when it occurs
  • Compile and updating of manuals and procedure documents for the team
  • Daily stats keeping

CLIENT SERVICE

  • Develop and maintain relationships with internal stakeholders in order to deliver FCU services in accordance to the expectations of the organization, including management of the Bank
  • Maintain external relationships with service providers, merchants and alliance partners to ensure any outsourced services meet the required service standards
  • Respond to queries from internal stakeholders and external customers within 24 hours and resolve these timeously
  • Interprets business/customer requirements to provide timeous solutions
  • Build the FCU reputation and Fraud Awareness
  • Provide support to all stakeholders (internal and external)
  • Respond to incidents and be on standby to complete weekend reports and clearing of trapped merchant funds

Analysis and Reporting

  • Ensure all statutory and business Reporting are done within predetermined deadlines, monthly, quarterly and annually in line with all relevant regulations and bank’s internal policies and procedures
  • Ensure fraud trends are monitored, appropriate and correct
  • Fraud Monitoring rules are recorded and implemented on the relevant platforms to pro-actively prevent card fraud
  • Analyze recommendations from investigated card fraud cases to review and possible enhance the current fraud rules relating to card and card transactions
  • Complaints and Compliments – Respond to and resolve any problems relating to customer / branch complaints
  • Understand the Merchant market and learn how to look at trends for fraud.
  • Case management of trapped /alerted transactions on the fraud case management platforms for acquiring

Client Service:

  • Always ensure excellent customer contact and service.
  • To competently handle various questions, complaints and queries while representing Bidvest Bank.
  • Dealing with merchants, customers and stakeholders to resolve customer card fraud queries
  • Stakeholder relationship Develop and maintain relationships with internal stakeholders in order to deliver FCU services in accordance to the expectations of the organization, including management of the Bank
  • Maintain external relationships with service providers and suppliers to ensure any outsourced services meet the required service standards
  • Respond to queries from internal stakeholders and external customers within 24 hours and resolve these timeously
  • Interprets business/customer requirements to provide timeous solutions

Card Investigations and Fraud Prevention for both Acquiring and Issuing:

  • Ensure fast response to real time exception reports / flags / alerts on all the fraud monitoring systems available
  • Manage the merchant exceptions
  • Be able to do further checks on Merchants and their transactional behaviours
  • Coaching, supporting and training, creative and independent thinking
  • Confidentiality
  • Interact with operations teams, Sales teams, Branches, merchants, service providers and customers
  • Team player and good people skills

Special Projects:

  • Assist and provide feedback to ad-hoc projects as they arise e.g. fraud monitoring system, Third party monitoring etc.
  • Assist and provide feedback on projects to address fraud prevention needs within the bank

Continuous improvement to existing procedures

  • Procedures need to be revised and updated on an ad-hoc basis as problems/incidents occur which require improvements
  • Update procedures in the procedure manual on an annual basis
  • Improve response time on all fraud alert flags
  • Forward thinking to create rules to further reduce possible financial losses to both client and the Bank for both issuing and acquiring

LEARNING AND GROWTH

  • Achievement of objectives/milestones set out in the development plan
  • Development of knowledge base and intellectual property
  • Attend relevant risk mitigation courses and have a current updated knowledge of all card related industry trends for both issuing and acquiring

REQUIREMENTS
Minimum

  • Diploma or degree in Forensics/Law/ Banking
  • Certificate in Banking CIB 5 or higher
  • CFE certification beneficial
  • Chargeback experience and/or training diploma/certificate Acquiring and issuing experience (Merchant services experience (Issuing and Acquiring fraud investigation experience a must)
  • Card based and transactional fraud prevention and/or monitoring experience & training
  • Advanced knowledge of Windows/PC including Excel, Word, Outlook and PowerPoint and database software. Advanced level of Excel is a must however

Ideal:

  • Degree in Forensics / Law

Experience:

  • 4 years or more in an acquiring and issuing fraud prevention environment within a banking environment (Fraud and investigations department of a bank)
  • 3-4 years card and merchant related experience is a must. This will be for both acquiring and issuing

Knowledge, Skills and Abilities Required
Has strong analytical & organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

  • Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
  • Report writing skills
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
  • Has the ability to learn and adapt to new information and technology platforms.
  • Efficiently manages your time and capacity.
  • Must be computer Literate (Excel Advanced Level will be required)
  • Business Acumen
  • Service Orientated
  • Professionalism
  • Interpersonal skills
  • Results focused
  • Verbal and written communication skills

Desired Skills:

  • merchant analysis
  • Banking
  • issuing
  • card fraud analysis
  • merchant fraud analysis
  • monitoring
  • fraud
  • Fraud Prevention

Desired Work Experience:

  • 2 to 5 years External Auditing

Apply Now


Bidvest Vacancies 2022 Apply for Regional Sales Jobs in Foreshore

Bidvest has released a Regional Sales job notification at www.bidvest.co.za Careers website. Bidvest has displayed vacant seats for the post of Regional Sales vacancies. Candidates satisfying the desired eligibility conditions as mentioned in the Bidvest official notification can submit their application in the prescribed format on before last date with the help of details given below-
NOTE:- Candidates are suggested to read the original Bidvest job notification before applying for desired post.

Name of Available Job Post ⇒ Regional Sales
Name of Vacancies ⇒ Bidvest Vacancies 2022
Job Location ⇒ Jobs in Foreshore
Salary ⇒ R 54,606.00 Monthly
Last Date ⇒ Untill Fill

Bidvest Job Description

To formulate and execute tactical strategy and associated delivery plans, ensuring business integration and operational implementation through the achievement of business objectives. Responsible for managing both the revenue and cost elements of the business income statement. Drive and Cultivate market share growth within the region by retaining/penetrating customer base with a view of increasing profitability.

FINANCE

  • Contribute to the development of budget, develop an aligned tactical budget, and minimise expenditure and manage costs effectively
  • Meets regional financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures’ analyzing variances; initiating corrective actions
  • Establishes sales objectives by creating a sales plan and regional targets in support of national objectives
  • Provides input into deal structuring and credit proposals for corporate client credit facilities, including overdraft; asset-based finance and trade finance
  • Oversight of ongoing credit management and remedial credit management of bank clients in the region
  • Constantly develop and implement the strategy of personal and business banking
  • Implementation of the personal and business banking strategy, into tactical plans
  • Continuously deliver innovative ideas or concepts in the personal and business banking space
  • Drive and achieve significant growth while maximizing sustainable profitability for the business
  • Determine targets for revenue growth
  • Achieve long-term, medium-term and short-term budget goals and targets
  • Manage costs effectively
  • Identify new business opportunities to ensure opportunities are aligned to the strategy of the bank
  • Propose and/ or implement innovative ideas to enhance business results
  • Prepare and maintain the annual budgets and forecast
  • Monitor revenue growth for applicable income streams
  • Identify and implement on opportunities for revenue growth

CUSTOMER CENTRICITY

  • Develop and ensure implementation of practices which build service delivery excellence
  • Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
  • Maintains and expands customer base
  • Build and maintain relationships for the purposes of reciprocally managing expectations, sharing knowledge and diverse insights, and creating buy-in
  • Engage in cross-functional relationships in order to obtain and to provide work support
  • Identifying new customer opportunities
  • Develop and implement a strategy that enhances and broadens customer value proposition, service, delivery and client engagement in line with the personal and business banking product overall strategies
  • In collaboration with Marketing, define a regional marketing strategy to increase the brand of the organisations in all regions
  • Identify customer needs in order to increase the share wallet by providing input and product offerings design
  • Monitor actual achievements and failures of the customer experience standards in the region on an on-going basis by reviewing the pertinent customer metrics (retention rates, complaints, survey results)
  • Contribute to sustaining a competitive edge through external networking, benchmarking, and representation on related forums.
  • Implement service delivery and efficiency models
  • Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first
  • Introduce best practice customer service solutions and efficiency models
  • Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience Identify opportunities for automation

OPERATIONAL EXCELLENCE

  • Influence the development of appropriate organisational structures, capacity and delivery systems
  • Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately
  • Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence
  • Analyse competitor information gathered and ensure active monitoring of market trends and influencers
  • Achieves regional strategic objectives by preparing strategic plans; preparing and completing action plans; implementing productivity, quality and customer-service standards’ resolving problems; identifying trends; determining regional sales and service improvements’ implementing change
  • Provides input into product development by identifying new product opportunities; and/or product/ packaging, and service changes
  • Surveying consumer needs and trends
  • Tracking competitors
  • Implements marketing plans by publishing, tracking and evaluating trade spending
  • Establish an effective and efficient sales and service platform with relevant functions to achieve business performance which are in line with the Bank’s standards and compliance policies
  • Maintain and continually improve operational, risk, compliance and operating environment
  • Identify and take accountability for the assigned principal risks relevant to the area
  • Communicate the strategy, plans and ideas to the departmental staff
  • Manage the division efficiently so that performance goals and objectives are achieved

LEARNING AND DEVELOPMENT

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
  • Promote awareness and ensure adherence to all policies and procedures
  • Drive the requisite organizational culture in the business in line with the Bank’s Values and Culture
  • Drive own career development

PEOPLE MANAGEMENT

  • Communicating job expectations, planning, monitoring, appraising and reviewing job contributions
  • Planning and reviewing compensation actions; enforcing policies and procedures
  • Manage team in respect of recruitment decisions, performance moderation, talent management process, disciplinary action, recognition and retention of employees
  • Build team succession plans for roles in own area and influence resource planning
  • Ensure timeous, clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
  • Implement people resource planning in line with delivery and performance objectives, within budget and in partnership with specialised areas
  • Implement talent management practices in line with HR policies and procedures
  • Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
  • Ensure that skills are transferred in specific function
  • Implement employment equity plan Identify current and future human capital needs
  • Ensure effective conflict resolution and respond to any complaints or concerns timeously
  • Coach to improve performance and develop skills of team members
  • Motivate and keep team engaged
  • Coach to discuss career progression

Qualifications

  • Bachelor’s Degree or similar qualification
  • Valid Code 08 driver’s license
  • FAIS RE 5

Experience

  • 10 years’ minimum corporate experience
  • Proven track record of managing business development reams

Desired Skills:

  • Leadership skills
  • Sales
  • Relationship Management

Apply Now

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